Baer’s Furniture works hard to ensure that every customer
leaves the store satisfied and happy. In fact, they are looking to provide
customers with a “wow” shopping experience. These days, shoppers’ expectations
are pretty high. Still, Baer’s Furniture is dedicated to giving shoppers an
experience they won’t forget.
Customer Engagement, Executional
Excellence, and Brand Experience at Baer’s Furniture
Baer’s trusts their staff to provide furniture shoppers with
a memorable experience that keeps them coming back for more. The Baer’s
Furniture sales staff is genuinely
caring, polite, and not only invested in helping, but also dedicated to doing
their best to ensure that customers get exactly what they want.
“Baer’s is my go to store for all my designing needs,”
says Jessica Shirer. “Ben is always very
helpful … He goes above and beyond,
and I highly recommend asking for him if you visit.”
Read more of Jessica
Shirer’s review.
Words of praise are worth more than gold to any business.
But in order to get them, they must achieve executional
excellence by patiently explaining all steps about what to expect and providing
the best advice.
“As a first time buyer from Baer’s Furniture I have
to say that it was a great experience. The employees were very polite and
helpful,” according to Elaine Fernandez. “The furniture was delivered just as expected … [It] also looks
beautiful in my home.”
Read more of Elaine
Fernandez’ review.
“The delivery went smoothly, it was quick and
efficient. The gentlemen were cordial and kind,”
says Johanne Messina. “We love our new
purchase.”
Read more of Johanne
Messina’s review.
Making
customers feel special and making sure they are always getting quality
furniture at the best possible price has long been a hallmark of the Baer’s
Furniture brand. This old-school practice is one of the important pillars of
the “wow” experience. And this doesn’t end once a customer has left the
showroom.
“Jonathan and his partner
made sure everything was in place with the delivery,” explains Sally Smith Caeiro. “The
directions were not exactly correct so I talked him through... I will buy more
in time from Baer's and highly recommend their quality and service.”
The Simple Things That Create “Wow” at Baer’s Furniture
Experts have identified 28 elements of a great shopping
experience, but it’s really not that complex. Baer’s counts on their
experienced and dedicated staff to set the stage for a great experience. And
they are usually not disappointed.
“Sales people were
great,” says Bonnie Dessart. “… saved me
money on mattress set with adjustable base. Very happy with my purchase.”
Read more of Bonnie Dessart’s review.
“Dawn was excellent,”
according to Annette Azzara. “She helped
us select the perfect furniture for our new home.”
Read more of Annette
Azzara’s review.
Today’s consumers demand better value in everything they
purchase, and that includes the experience itself. The best way to lay a
foundation for customers to have great retail experiences is to provide
friendly, experienced, customized service to consumers. In fact, it is one way
a furniture store can survive in a challenging economic environment.
Find a Baer's Furniture near you. Follow Baer's Furniture on Twitter for more design tips.
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