Friday, February 3, 2017

Baer’s Furniture Reviews: Best of 2016

Baer’s Furniture works hard to ensure that every customer leaves the store satisfied and happy. In fact, they are looking to provide customers with a “wow” shopping experience. These days, shoppers’ expectations are pretty high. Still, Baer’s Furniture is dedicated to giving shoppers an experience they won’t forget.

Customer Engagement, Executional Excellence, and Brand Experience at Baer’s Furniture

Baer’s trusts their staff to provide furniture shoppers with a memorable experience that keeps them coming back for more. The Baer’s Furniture sales staff is genuinely caring, polite, and not only invested in helping, but also dedicated to doing their best to ensure that customers get exactly what they want.

“Baer’s is my go to store for all my designing needs,” says Jessica Shirer. “Ben is always very helpful … He goes above and beyond, and I highly recommend asking for him if you visit.”

Words of praise are worth more than gold to any business. But in order to get them, they must achieve executional excellence by patiently explaining all steps about what to expect and providing the best advice.

“As a first time buyer from Baer’s Furniture I have to say that it was a great experience. The employees were very polite and helpful,” according to Elaine Fernandez. “The furniture was delivered just as expected … [It] also looks beautiful in my home.”

The delivery went smoothly, it was quick and efficient. The gentlemen were cordial and kind,” says Johanne Messina. “We love our new purchase.”

Making customers feel special and making sure they are always getting quality furniture at the best possible price has long been a hallmark of the Baer’s Furniture brand. This old-school practice is one of the important pillars of the “wow” experience. And this doesn’t end once a customer has left the showroom.

“Jonathan and his partner made sure everything was in place with the delivery,” explains Sally Smith Caeiro. “The directions were not exactly correct so I talked him through... I will buy more in time from Baer's and highly recommend their quality and service.”

The Simple Things That Create “Wow” at Baer’s Furniture

Experts have identified 28 elements of a great shopping experience, but it’s really not that complex. Baer’s counts on their experienced and dedicated staff to set the stage for a great experience. And they are usually not disappointed.

“Sales people were great,” says Bonnie Dessart. “… saved me money on mattress set with adjustable base. Very happy with my purchase.”

“Dawn was excellent,” according to Annette Azzara. “She helped us select the perfect furniture for our new home.”

Today’s consumers demand better value in everything they purchase, and that includes the experience itself. The best way to lay a foundation for customers to have great retail experiences is to provide friendly, experienced, customized service to consumers. In fact, it is one way a furniture store can survive in a challenging economic environment.

Find a Baer's Furniture near you. Follow Baer's Furniture on Twitter for more design tips.

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