Wednesday, September 4, 2019

Baer’s Furniture Reviews Receive 5 Stars: From Selection to Delivery

When someone takes the time to write an online review, you know they are either super happy or super unhappy with their experience with a brand. Google reviews give you valuable, measurable information on other customers’ experience. And customers have come to trust these reviews and use them to make decisions, with the majority of customers trusting online reviews as much as recommendations from a friend.

Since it takes a lot of effort to leave a review, it’s good to know that many of Baer’s Furniture reviews are 5-star reviews of their selection, customer service, and delivery. Here are some highlights from recent reviews of what to expect when you visit a Baer’s Furniture location.

Top-Notch Delivery Service

“Baer's has a great selection … Always excellent sales reps. Lana was my last rep who guided me in buying a pair of couches. She was terrific. Delivery service was excellent also. … ”
-Marion Vandersteel
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 “My sofa is beautiful and looks perfect in my family room. My delivery was also perfect, the guys were careful and professional. They placed it right where I wanted it. … certainly earned my repeat business.”
 -Debra Sizemore
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“The delivery guys were wonderful. … From going to the store and dealing with my Baer’s Rep to delivery, a very nice experience.”
 -Alexa B
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Expert Design and Customer Service

“Went into Baer's to just look around. … Our salesman Brian helped us in our search and did an excellent job in guiding us through the maze of furniture to look at. Delivery went smoothly and furniture looks great. Very comfortable too! Thank you, Baer's!”
-Barb M
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“Recently just discovered that Baer's offers complimentary design services. The same day I completed a short questionnaire online, Vanessa Williams contacted me. We coordinated an appointment time whereby she could meet me in my home. … A few days later, I met with her in the Casselberry store and she presented me with a computer-generated layout … captured the British Colonial style I was looking for … she spent several hours poring over fabrics, draperies, blinds, and lighting with me. Her expert eye and attention to detail made my shopping experience memorable.”
-Kimberly Krivich
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“Delivery within a week, good deal on some high-quality leather. … Robert was the design sales associate who helped me. Overall great experience.”
-Liz Llewellyn
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“… highly recommend Baer's … Celeste, my saleswoman, was excellent and provided the guidance I needed … I took advantage of the February sale on Tommy Bahama furniture. The furniture turned out to be top quality and absolutely fit into my new Key West-style home. Their delivery guys did a super job. … I am one very pleased customer.”
-Chris Smith
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When furniture shopping, a little online research can save you from driving from store to store to find what you want. And reading the online reviews will help steer you to the furniture store that provides the best experience.

Learn more and read Baer's Furniture reviews. Visit Baer's Furniture on Houzz for more design inspiration.

1 comment:

  1. Waited six months for leather couch that I saw in the Boca showroom. I told the delivery guy the arms had crush marks and caused additional wrinkling down the front and back of the arms. I said that something heavy was stack on top of the arms and damaged the leather. He said the leather would relax and call the store in a few days if did not improve. No improvement, furniture repairman sent out 4 weeks later and said could not eliminate this issue. Baer never called me for an update I had to contact the service department. Was told the report stated this was all within normal range for leather. Interesting because I was told by the furniture repair man, who worked on the leather for thirty minutes, that he could not repair.

    The service department sloughed this off and said that was all they could do and I would have to deal with it at the store level. Contacted store manager, Brad, who said the service department has to make all the decisions. Was passed back to service department. I left another message because I wanted a copy of the report (I asked for that in the beginning but was not provided) and I want information from ASTM with a ruling that declared this normal. No one has returned my call.

    NO ONE apologized for the damage. This is not normal wear and tear or natural markings in the hide. This was caused by weight pressing down on the arms for an extended period of time (like during shipping). Baer could make a claim with the shipper and create a charge back. No …they wanted to ignore me and hide behind a report that I never saw and claims that this is within a normal range for the way leather behaves. Interesting since I have visited the store four times, taken pictures of the couch on the floor and the arms are smooth and tight.

    When you purchase leather furniture, according to ASTM, the leather is tightly pulled and nicely hugs the seat cushions, back and arms. The leather will SLOWLY break and soften with regular use. My couch arrived with crushed leather and wrinkles from the factory. Unacceptable but Baers just wants me to go away.